The Situation-Complication-Resolution (SCR) framework provides a concise structure for clearly defining business challenges and outlining strategies and solutions.
In today’s fast-paced business world it is crucial to communicate in a precise and meaningful way. Few companies teach their employees how to do it. The result is endless meetings and presentations with unclear structure and a lot of wasted time.
But nearly every story in life or any business problem follows the same narrative: The world is a certain way, something changes and the world is different afterwards.
The Situation-Complication-Resolution (SCR) framework provides a concise structure for clearly defining business challenges and outlining strategies and solutions. The model is a straightforward and effective reasoning or business storytelling approach.
Management consulting firms such as McKinsey & Company, Bosten Consulting Group, Bain etc. often use SCR model or similar models for their consultant training.
SCR is a structure that breaks a message or business challenges into three easy to understand parts:
Fact-based and unambiguous description about the current situation. The audience should already know and accept the facts.
The reason the situation requires action. What has changed that requires action? What is the impact?
A proposal for how to resolve the complication or capture an opportunity. Answer-first, followed by supporting points.
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